Product Satisfaction Guarantee

At Gina Agosta The Salon, we are committed to delivering the highest quality products and ensuring your satisfaction. If, for any reason, you are not completely satisfied with your purchase, we offer a 7-day return policy. Within this period, you can exchange your product for one that better suits your needs. Please note that refunds are not available, and all sales of brushes and styling tools are considered final.

Timely Arrival

To ensure you have a stress-free and enjoyable visit, we kindly request that you arrive at least 5 minutes early for your appointment. Please be aware that due to our busy schedule, arriving late may result in an abbreviated service or rescheduling, leading to the forfeiture of your deposit. If your assigned stylist is running behind by more than 15 minutes, we will make every effort to rectify the situation and provide a seamless experience.

Reservation Deposit

For all future reservations made through our online Phorest booking portal, a non-refundable 20% deposit is required and will be secured with a credit card on file. This deposit will be applied to your service cost if you need to reschedule before the 48-hour window.

Change or Cancellation

We understand that plans can change, but we kindly request a minimum of 48 hours’ notice if you need to alter or cancel your appointment. Failing to cancel within 48 hours of your appointment will result in the forfeiture of your deposit. In the event of an emergency cancellation initiated by the salon, we will make every effort to reschedule your appointment for the same day. For any questions or concerns, please contact our front desk at 248-477-2266

No Call No Show

A “No Call No Show” will result in the loss of your deposit (20%) and a 30% fee for the scheduled service, amounting to 50% of the total service cost. After two repeated offenses, all future appointments will necessitate a 100% non-refundable deposit with a credit card on file.

Color Adjustments Policy

We aim for you to love your experience at Gina Agosta The Salon. We encourage open and honest communication between our guests and our team. While we do not offer refunds on services, we do guarantee all our services when you purchase the recommended product regimens for at-home maintenance. If you are unsatisfied for any reason, please inform our leadership within 5 days of your service so we can make any necessary adjustments. Color adjustment services must be scheduled within 10 days of your original service to avoid an additional fee. For any inquiries, please reach out to our leadership at 248-477-2266.

Hair Extension Non-Refundable Policy

At Gina Agosta The Salon, we take pride in offering high-quality hair extension services. However, it’s important to note that hair extensions are a personalized service tailored to your unique needs. As such, we must implement a non-refundable policy for hair extensions to ensure transparency and fairness.

    • Non-Refundable Nature:

      Please be aware that once hair extension services have been performed, they are considered non-refundable. This policy applies to all hair extension services, including but not limited to installation, maintenance, and removal.

    • Consultation and Agreement:

      Before providing hair extension services, we conduct a thorough consultation with our clients. During this consultation, we discuss your preferences, expectations, and any concerns. We will explain the process, maintenance, and costs associated with hair extensions to ensure you have a clear understanding.

    • Informed Decision:

      It is our goal to help you make an informed decision regarding your hair extensions. We encourage you to ask any questions or seek clarification during the consultation phase to avoid any misunderstandings.

    • Client Responsibility:

      As the client, you are responsible for participating in the consultation, following aftercare instructions, and maintaining the extensions as advised by our team. Your commitment is essential to achieving the desired results and ensuring the longevity of your hair extensions.

    • Satisfaction Guarantee:

      While we stand behind the quality of our services and products, the non-refundable policy is in place to cover the costs associated with materials, labor, and the personalized nature of hair extension services. In case you have any concerns or are unsatisfied with the results, we will make every effort to address and resolve them within the scope of the initial agreement.

By choosing our hair extension services, you acknowledge and agree to this non-refundable policy. If you have any questions or require further clarification, please don’t hesitate to contact our salon directly. We are committed to providing you with the best possible service and ensuring your satisfaction with your hair extensions.